Booking and Payment
Our conditions of tour booking are very simple and convenient, you only need to send mails to our official email address firstname.lastname@example.org. After discussing and agreeing with our Cruise & Boat and price. As soon as we receive your booking, we will promptly contact you to confirm and then process it.
1. You are required to pay firstly 50% of the total tour price to our company account in order to confirm your booking.
2. The remaining amount (50%) will be paid in cash or by credit cards (visa card / master card…) 3 days before your cruise start.
If you choose to pay by card, it is necessary for you to settle 3% of the total payment as the bank transaction fee.
1. Paying by bank transfer to our account with following details:
Account name : TRAN Ba Duy
Account's Address : P403, TT 116, Thanh Xuan District, Hanoi, Vietnam
Account number in USD : 0711370221468
Bank name : Vietcombank (Joint Stock Commercial Bank for Foreign Trade of Vietnam)
Bank Swift Code : BFTVVNVX
Bank’s Address : 198 Tran Quang Khai Str., Hanoi, Vietnam
Note: We are not responsible for any bank fees. Please cover all the bank charge when transfer.
2. Paying online (by Onepay system):
This method is very conveniently and quickly. You pay directly through Internet by using your credit card (visa card / master card…). It is necessary for you to settle 2.5% of the total payment as the bank transaction fee (Note: The others agencies charge 3-4%).
Our staff will instruct you the steps to do by email.
As a general rule, unless otherwise stated, our policy is that all cancellation must be informed in writing either via email. Cancellations will be charged as follows:
In more than 30 days prior to the trip departure: No charge
In 15-30 days prior to passengers’ arrival: 10% charge
In 06-15 days prior to passengers’ arrival: 30% charge
In 03-06 days prior to passengers’ arrival: 60% charge
Within 3 days prior to passengers’ arrival: 100% charge
Trip insurance is required for our trips. Our inclusive travel insurance, including trip cancellation, health, and others, should be confirmed upon your trip departure.