Conditions

Booking and Payment

Our conditions of tour booking are very simple and convenient, you only need to send mails to our official email address info@galatourist.com. After discussing and agreeing with our Cruise & Boat and price. As soon as we receive your booking, we will promptly contact you to confirm and then process it.

1. You are required to pay firstly 50% of the total tour price to our company account in order to confirm your booking.
2. The remaining amount (50%) will be paid in cash or by credit cards (visa card / master card…) 3 days before your cruise start.
If you choose to pay by card, it is necessary for you to settle 3% of the total payment as the bank transaction fee.

Payment methods:

1. Paying by bank transfer to our account with following details:

    Account name                  : TRAN Ba Duy
    Account's Address           : P403, TT 116, Thanh Xuan District, Hanoi, Vietnam
    Account number in USD  : 0711370221468
    Bank name                       : Vietcombank (Joint Stock Commercial Bank for Foreign Trade of Vietnam)
    Bank Swift Code              : BFTVVNVX
    Bank’s Address                : 198 Tran Quang Khai Str., Hanoi, Vietnam

Note: We are not responsible for any bank fees. Please cover all the bank charge when transfer.

2. Paying online (by Onepay system):

This method is very conveniently and quickly. You pay directly through Internet by using your credit card (visa card / master card…). It is necessary for you to settle 2.5% of the total payment as the bank transaction fee (Note: The others agencies charge 3-4%).
Our staff will instruct you the steps to do by email.

Cancellation

As a general rule, unless otherwise stated, our policy is that all cancellation must be informed in writing either via email. Cancellations will be charged as follows:

    In more than 30 days prior to the trip departure: No charge
    In 15-30 days prior to passengers’ arrival: 10% charge
    In 06-15 days prior to passengers’ arrival: 30% charge
    In 03-06 days prior to passengers’ arrival: 60% charge
    Within 3 days prior to passengers’ arrival: 100% charge

Travel Insurance

Trip insurance is required for our trips. Our inclusive travel insurance, including trip cancellation, health, and others, should be confirmed upon your trip departure.

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Feedback

  • Lyne Humphrie
    We are as a family of 5 persons took an interesting cruise on Mekong delta. We already had a ...
  • Sophie Annik
    I was very afraid because of unsafe boating, but when I went on this boat reassuring, very friendly ...
  • William Smoore
    Hey, i have had a very glad experience of this cruise, it is really fantastic, the food is good...
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